DOMA FAQs

Coffee

Where should I store my coffee?
Are your bags recyclable/compostable?
What do the tasting notes on the coffee bags mean?
Do you add any additional flavors?
What are the typical grind sizes from fine to whole bean?
What does the term Organic Coffee mean?
Who is DOMA’s organic certifier?
What is the decaf process?
Why do some coffees go in and out of availability?
What is your coffee waste, and what do you do with it?
Does DOMA have K Cups?
Is there mold in the coffee?
What teas do you offer?

Subscriptions

I have a subscription. How do I log in and manage my account?
Can I change my order frequency?
Can I skip a shipment or pause my subscription?
Why do I occasionally receive the same coffee even though I opted into the rotation option
I received coffee I don’t like, can I have a refund?
How do I update my billing or shipping information?
I see I get free shipping with a subscription. Is that the only subscription discount?

Orders

How long does it take an order to process and ship after Check Out?
I haven’t received my order yet, how can I find tracking information?
My shipment’s tracking information states my package has arrived, but I have not received it.
My shipment’s tracking number shows the order is still in transit after several weeks! Can you send out a replacement shipment?
What do I do if my coffee order arrived damaged?
What do I do if I received the incorrect order?
Why is my shipment delayed?
Do you ship internationally?

General Info

What’s behind the DOMA name?
What are the DOMA Coffee Lab hours?
Where can I buy DOMA coffee?
Does DOMA do any public coffee education?
Can I get used burlap coffee bags from DOMA?